Privacy Policy
This policy explains what information Star 24/7 Plumbing collects, how we use it, and the choices you have. We run a call-only business, so most of what we know about you comes from the phone call itself.
It applies to this website and to calls to (208) 679-8357. Our address is 10166 W State St, Star, ID 83669.
What we collect
When you call, we may learn your phone number, your name, your address, and the details you give us about the plumbing problem. We collect this to schedule the visit, send the right plumber, and give you a price.
This website has no forms, no accounts, and no checkout. We do not ask you to type personal information into the site.
Call recording
Calls to our line may be recorded for quality and training purposes.
A recording helps us check that we gave clear information and helps new staff learn how to handle calls. If you do not want a call recorded, tell the dispatcher at the start and we will discuss your options.
Website analytics and cookies
We may use standard site analytics to see which pages people read and how they arrive. This data is usually combined and does not identify you by name. Your browser settings let you block or delete cookies, and the site will still work.
How we use information
- To answer your call, schedule work, and arrive at the right address.
- To give you a clear price before work starts and to follow up on a job.
- To train our staff and improve how we handle calls.
- To improve this website.
- To meet legal and tax obligations.
Keeping information safe
We take reasonable steps to protect information we hold, but no system is perfectly secure. We keep records for as long as we need them to serve you and meet legal duties, then remove them.
Your choices and questions
You can ask what we hold about you, ask us to correct it, or ask us to delete it where the law allows. This website is not directed at children, and we do not knowingly collect information from them.
To ask a question or make a request, call (208) 679-8357. We do not handle privacy requests through forms or email. We may update this policy from time to time, and the effective date at the top will change when we do. See also our terms of use.